Frequently Asked Questions

Orders

Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to complete your purchase.

Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 12 hours of placement. Please contact us immediately at support@mystore.com.

Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS.

Payments

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and online payments through our available payment gateways.

Q: Is it safe to pay online on your website?
A: Yes, our website uses secure encryption to protect your payment information.

Returns & Refunds

Q: How do I return a product?
A: Contact us within 7 days of delivery at support@mystore.com with your order number and reason for return.

Q: How long does a refund take?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Shipping

Q: How long does delivery take?
A: Delivery within Pakistan typically takes 3-5 business days. Remote areas may take 5-7 business days.

Q: Do you offer free shipping?
A: Free shipping may be available on orders above a certain amount. Check our website for current offers.